FAQ
Quick answers to the most frequent questions we get.
Meow!
To place an order make sure to choose your product, add it to the cart, and follow the steps to complete your order. If you encounter any difficulties anywhere, we’re here to help. Make sure to contact us.
Absolutely! All products sold on Rockors come directly from the manufacturer. Our team focuses exclusively on selling original products and equipment. Every item in our catalog is legally sourced, and we do not support or condone smuggling.
Rockors accepts all common payment methods including by card, cash on delivery, or via bank transfer, whichever option suits you best. If you visit us directly and pay with cash, you get a 3% discount. Paying in installments is currently not available as an option.
Usually between 1 to 3 business days. If you’re in a smaller town, it might take a few extra days, but you will always receive a tracking number. If the item you have purchased does not have the “Available Now” label visible on the product page, that means that we do not have that product currently available in our warehouse, therefore delivery can take longer.
This label means that the product in question is already available in our warehouse, meaning you can also visit us and pick it up in person. If this label is missing from the product page, the product is still available, but its delivery time will be longer.
If an item is currently unavailable, the delivery time depends on the supplier and usually takes 7–14 business days. When you order, we’ll notify you of the exact timeframe.
Depending on the number of items you purchase, you may qualify for a bulk discount. For more details, please contact us.
You can return it within 14 days, as long as it’s unused, in its original packaging, and properly packed for the return.
Of course! With your fiscal receipt, you have a two-year statutory warranty.
If you’re unsure, feel free to contact us. Send us your computer specifications, and we’ll check for you.
Our main focus is the web shop, however you can still choose to pick products available immediately at our office location: Patrijarha Dimitrija 12V, Rakovica, Belgrade.
Yes, we can provide advice and even fully assemble a configuration according to your preferences.
Our rental service is tailored made for you and your needs specifically. Make sure to contact us and share all the information about what you need, and we will assist you and inform you about all the details.
Make sure to contact our representatives and let them know which product specifically you are searching for and we will do our best to acquire it for you.
Depending on the circumstances of the case, our team might be able to assist you in these types of cases. Contact us and describe the nature of your problem, and we will do our best to solve your issue.
Have more questions? We’re here to help!